Delivery Australia
We ship our online orders out within 7 days of ordering. We use AusPost Regular Parcel Post and Couriers for delivery within 2-7 working days after shipping. Most orders on the east coast metropolitan areas arrive within 3 days of shipping, while some regional areas may take up to a week. SA, WA and NT take 7-10 days.
We are happy to send a parcel to a collect station if this is suitable, When placing an online order, please include mobile number in checkout notes for ease of tracking and delivery. Allow authority to leave only if it is safe to do so. We accept no responsibility for parcels after drop off.
Once your order has been shipped, you cannot change your shipping address or cancel the order. The delivery driver is not able to ring you prior to delivery. If you're unsure if you'll be at home, we recommend shipping your order to your work address or collect station.
Our freight charges start at $15 to ship a single cup. A large piece shipped alone is $25, while a large box containing multiple items will cost approximately $45 - $65 depending on the size, weight and location.
Delivery International
We ship our online orders out within 7 days.
There are currently no restrictions to our international shipping destinations. Due to excessive delays with standard freight we ship all international orders express post or DHL.
International Express post delivery times with Australia Post are subject to change, and the displayed times are indicative only:
New Zealand 5-8 days
Canada 10 - 20 days
United Kingdom 9-18 days
United States 7 - 12 days
Singapore 3-6 days
Europe 7 -15 days
Most international parcels are delivered in approx 7 days but delays can be experienced due to circumstances beyond our control.
Couriers will record the name of the receiver and stay 2 metres (7 feet) from the door. If no one is home they will follow the standard failed delivery card process.
When placing an online order please include mobile (cell) number in checkout notes for ease of tracking and delivery.
International shipping is with DHL or Australia Post which is then freight forwarded to your home countries national postal service provider, e.g. in the US your parcel will be delivered by USPS. Tracking will be available for you once it arrives in the destination country.
Prices start at AUD$60 for a single mug, AUD$80 for two. Medium size parcel less than 1.5 kg (3 pounds) AUD$80, large parcel 3kg (6 pounds) AUD$120
The total shipping cost appears in the cart before payment.
We ship to most countries, you will be unable to process the order if your country does not appear on the drop down list.
Once your order has been shipped, you cannot change your shipping address or cancel the order. The delivery driver is not able to contact you prior to delivery. If you're unsure if you'll be at home, we recommend shipping your order to your work address or collect station.